- Mon-Fri 8:30am-7pm
- Sat 9am-4pm · Sun Closed
Effective Date: 20 April 2026
Ridgeview Animal Hospital (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website at https://ridgeviewvethospital.com, communicate with us, or use our services.
By accessing our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or provide us with your personal information.
We collect personal information that you voluntarily provide to us, including:
When you visit our website, we automatically collect certain technical information, including:
When you contact us by phone, text message, email, or through our website, we may collect and retain records of those communications to provide ongoing care for your pet, respond to your inquiries, and maintain accurate service records.
We use the personal information we collect for the following purposes:
We may send you text messages related to your pet’s care, including appointment reminders, wellness reminders, service follow-ups, and general service inquiries. Our text messaging practices comply with Canada’s Anti-Spam Legislation (CASL).
Transactional messages (such as appointment confirmations, reminders, and direct service-related communications) are sent under implied consent because they relate directly to your ongoing relationship with our practice.
Marketing messages (such as promotional offers or newsletters) are sent only with your express consent. You may withdraw your consent for marketing messages at any time by replying STOP to any message or by contacting us at info@ridgeviewvethospital.com. We will honour unsubscribe requests promptly.
Standard message and data rates from your mobile carrier may apply.
Our website uses cookies and similar tracking technologies to provide core functionality and to understand how visitors use our website. We use the following cookie categories:
When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You may update your cookie preferences at any time by returning to the banner through the cookie settings link in our website footer.
Our website recognises Global Privacy Control (GPC) and Universal Opt-Out Mechanism (UOOM) signals sent by your browser or browser extension. When we detect one of these signals, we treat it as a valid request to limit the processing of your personal information to essential purposes only, in accordance with applicable privacy law.
We work with third-party service providers by functional category to operate our practice and website. These providers are contractually bound to handle your personal information only as necessary to deliver their services to us. Functional categories include:
We do not sell your personal information to any third party.
We use artificial intelligence (AI) tools to support certain aspects of our operations. These tools help us communicate with clients more efficiently and manage day-to-day workflows. AI tools we may use include:
AI tools do not make clinical or care decisions about your pet. All veterinary judgement, care planning, and recommendations are made by our licensed veterinary team. AI is used only to support administrative and communication functions.
We may record incoming and outgoing telephone calls for quality assurance, staff training, and service record purposes. Call recording is conducted in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA). By continuing a call with us, you acknowledge that the call may be recorded.
We use automated systems to send appointment reminders, service follow-ups, and wellness reminders by text message, email, or phone. These messages are generated from our practice management records and are reviewed and maintained by our team.
If you interact with a chatbot, automated phone attendant, or other AI-assisted system on our website or phone line, the system will identify itself as automated where practical. You may always request to speak with a member of our team directly.
You have the right to understand when AI-assisted tools are being used in your interactions with us, to decline interaction with an AI tool and speak with a member of our team, and to request that decisions affecting you or your pet’s care are made by our licensed veterinary professionals rather than by automated systems.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These safeguards include encrypted data transmission where appropriate, access controls on our practice management systems, secure storage of client records, and regular review of our security practices.
While we take appropriate steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
In the event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), you have the following rights regarding your personal information:
To exercise any of these rights, contact us at info@ridgeviewvethospital.com. We will respond to your request within the timeframe required by the applicable statute.
We share your personal information only as necessary to provide services to you and your pet, and only in accordance with PIPEDA and British Columbia’s Personal Information Protection Act (PIPA). Situations in which we may share your information include:
We do not sell your personal information to any third party.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected personal information from a child under 13, please contact us at info@ridgeviewvethospital.com and we will take appropriate steps to delete that information.
Our website may contain links to third-party websites, including pet health references, government resources, and educational content. We do not control the content, privacy practices, or security of these external websites. Visiting a linked website is at your own risk, and we encourage you to review the privacy policy of any third-party site you visit.
We retain your personal information for as long as necessary to provide services to you and your pet, to comply with our legal, regulatory, and professional obligations, and to maintain accurate veterinary records. Retention periods may vary depending on the type of information and the purpose for which it was collected. When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. The effective date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated Privacy Policy.
Our website is designed and managed by VSA Vet Media Inc. on behalf of Ridgeview Animal Hospital. VSA Vet Media Inc. acts as a service provider to our practice and may process certain website-related information on our behalf, including web analytics data, form submissions, and technical data necessary to operate the website. VSA Vet Media Inc. is contractually bound to handle this information only as directed by Ridgeview Animal Hospital and in accordance with this Privacy Policy.
If you have questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your privacy rights, contact us at:
Ridgeview Animal Hospital
10833 160 Street Unit 605, Surrey BC V4N 1P3
Phone: (604) 359-6464
Email: info@ridgeviewvethospital.com
Website: https://ridgeviewvethospital.com
